Reported in two minutes
Supplier, material, line, criticality, description, photographs. The incident is visible to the supplier the moment it is saved, without a single email to write.
Incident Tracking Tool
Supplier disputes cost you money.
Provided you can prove it.
InTraTool turns every supplier non-conformity into a costed, dated and provable file — from the report on the shop floor to the recharge. An end to spreadsheets living on a single desktop, to forgotten reminders, and to costs nobody ever claims.
Filed with the INPI — ownership established
Two-factor authentication — 2FA on every account
Customer and supplier — one tool, two views
Audit trail — complete and timestamped
Hosted in France — data processed under the GDPR
The problem
Supplier non-quality does not get lost: it gets diluted.
Diluted across mailboxes, shared folders, review meetings and the memory of whoever happened to be there. Four leaks, and always the same four.
The spreadsheet on one desktop
A version per department, none of them current. Whoever leaves takes the tracking with them.
The reminder nobody sends
The supplier does not answer. Nobody notices before the next audit.
The cost nobody claims
Scrap, rework, line stoppage, labour: costed nowhere, and therefore charged to no one.
The evidence nobody can find
“When exactly did you tell us?” Without a timestamped record, the dispute is negotiated blind.
What InTraTool does
One file per incident. Everything goes in, nothing leaks out.
Report, costed impact, contractual dialog with the supplier, action plan and change log: the same file, from the first observation to closure.
Costed at source
The impact is qualified at the moment it is observed: quantity, actual unit cost, line affected. The cost of the file is no longer reconstructed six months later — it is born with it.
A contractual dialog
Question, expected answer date, answer, acceptance or reasoned refusal: every turn is dated, signed and kept. The status says at all times which side the ball is on.
Reminders that send themselves
For as long as the supplier owes an answer, the clock runs and the reminders go out unattended. Lateness becomes a figure, not an impression.
Action plans that hold
Both sides write in it, each on their own actions: owner, deadline, progress. The file does not close while an action remains open — the rule lives in the tool.
Scorecards and exports
Costs by supplier, by line, by defect type; answer rate and deadlines met. Over the financial year, and exportable to CSV for invoicing and management control.
ASK
The question is asked, the answer date is set. The clock starts.
ACK
The supplier has answered. It is for the customer to decide.
REJ / IRJ
Answer refused, or incident disputed: the disagreement itself is on record.
ACP
Answer accepted, dialog closed. The thread remains readable for good.
Quality system
What your auditor asks for, the tool already produces.
InTraTool certifies no one: within the supplier perimeter it keeps the records an ISO 9001 or IATF 16949 approach demands — and it keeps them as the facts occur, not on the eve of the audit.
Control of external providers
Each supplier carries its incidents, the answer deadlines it has met, its acceptance rate and its scorecards over the year. Periodic evaluation stops being a memory of a meeting: it can be read, and it can be exported.
Control of non-conformities
The deviation is reported on the shop floor, dated, costed, attached to the line, the defect type and the part. Photographs included. Nothing depends on anyone's spreadsheet or on their memory.
Corrective actions
The action plan carries an owner, a deadline and a status. The file cannot be closed while the dialog remains open or an action is unfinished: effectiveness is verified before closure, as the standard requires.
Documented information
Who changed what, and when, on the file, the impact, the dialog and the action plan — with the emails that went out. The log is taken out of the system, not reconstructed. The supplier reads the same one.
Return on investment
What you do not measure, you pay for.
Adjust the five figures below to your own reality: these are your assumptions, not our promises. The page only does the arithmetic — and that is often enough.
Annual cost of supplier non-quality
What the incidents cost you, all causes together.
—
Amount currently unrecovered
The share nobody claims, for want of a costed and dated file.
—
Administrative time absorbed
Converted into full-time equivalents over the year (1,570 h).
—
Value of that time
What keeping the tracking by hand costs, every year.
—
InTraTool makes none of these amounts vanish at the stroke of a pen. It does better: it makes them visible, costed and provable, incident by incident. What you recover afterwards depends on your contracts and your negotiations — not on a sales pitch.
Before / after
The same work, but something is left of it.
| Subject | Without InTraTool | With InTraTool |
|---|---|---|
| Traceability | Files and emails scattered about | A single file, timestamped, shared |
| Reminders | Manual, and therefore forgotten | Automatic for as long as the answer is due |
| Costs | Estimated after the fact, when at all | Costed at the report, consolidated continuously |
| Disputes | One word against another | A dated dialog thread, signed by both sides |
| Action plans | Promised in a meeting, tracked nowhere | Owner, deadline, status — and closure blocked if they drag on |
| ISO 9001 / IATF 16949 audit | Reconstruction against the clock | Complete log, exportable, provable |
| Steering | Gut feeling and review meetings | Scorecards by supplier, by line, by defect |
Both sides
A tool the supplier is willing to open.
A portal the supplier merely endures ends up unused. InTraTool gives them real reasons to sign in — and the relationship gains as much as the traceability does.
For the buyer
- No incident lost — everything is reported in one place
- Costs captured at source, consolidated by supplier
- A provable history in a dispute or an audit
- Negotiation KPIs: deadlines met, acceptance rate
- Differentiated roles: everyone sees what concerns them
For the supplier
- Clear, dated requests, with no email chains
- A structured right of reply: disputing is provided for, and recorded
- Their own indicators, without waiting for the annual review
- Foresight: deadlines are visible before the reminder
- Depersonalised exchanges — facts, not reproaches
Security, compliance, ownership
A tool of proof must first be worthy of trust.
Strict partitioning
Each company sees only its own files, each supplier only theirs. Five distinct roles on the customer side: what a role must not see is not displayed to it — and is not served to it through a hand-typed address either.
Two-factor authentication
2FA on every account, passwords subject to a strict policy, reset through a time-limited token. Supplier accounts are approved by the customer before they get in.
Complete audit trail
Who changed what, and when, on the incident, the impact, the dialog and the action plan. The emails that went out are in it too. The supplier reads the same trail: the best proof that nothing has been rewritten.
InTraTool is filed with the INPI
The source code and functional documentation of InTraTool are filed with the French National Institute of Industrial Property.
This is not legal decoration. You are entrusting this tool with the evidence of your supplier disputes: it is fair to demand that the tool itself rest on clear ownership, and not on an assembly nobody answers for. Developed and published in France by E.S.K.V., InTraTool depends on no component whose licence could be withdrawn from you overnight.
INPI filing number 5270631
Filing date: 20-06-2026
Intellectual property protected
Published in France
Published in France
Personal data and reversibility
Your data stays yours.
A tool of proof keeps names, addresses and exchanges. InTraTool treats them as what they are: data entrusted, never acquired. You remain the controller, the publisher is only a processor — it puts your content to no other use.
Hosted in France
The data is hosted in France, with no transfer outside the European Union. No advertising tracker, no audience measurement: the site sets only what signing in strictly requires, and so has nothing to ask you to accept.
Rights exercised in one click
Anyone can retrieve, from their own account page, everything the application holds about them, in a machine-readable file — access and portability. Your administrator does the same for your employees: a request received in the morning is handled in the morning.
Erased without erasing the proof
An account is never deleted: it is anonymised. The name and the address go, including from the log and the emails sent; the files, for their part, remain complete, attributed to an anonymous label. The person disappears, the file still stands before a third party.
Reversibility: nothing holds you here
Your administrator can export the company's entire body of data whenever they wish: files, exchanges, action plans, reference data, accounts and log, in a file that reads on its own. The end of a contract is not a moment to negotiate over getting your own data back.
Retention periods are published in the privacy policy — and they are exactly the ones the purge process applies: what is announced is what is done. The details of the cookies are on the cookies page.
Get in touch
Thirty minutes is enough to see whether it is for you.
A demonstration on your own cases: a real incident, its costing, the supplier dialog and the scorecard that comes out of it. No commitment, and no slide deck.
Or write directly to contact@eskv-intratool.fr